AUA +297 5924996 | CUR +5999 5102995 / +5999 524 5803 | BON +5997 774412 | NED NL +314 8823 5999 / +3185 068 39 99 | PTY +1718 675 5695 | SUR +597 874 97 47 | USA +1718 675 5695 | VEN VLN +58 424 406 8478 / CCS +58 414 021 4795 INFO@5999CARGO.COM

5999Cargo Terms and Conditions
5999Cargo Reserve the Right to Refuse Service to Anyone for Any Reason
In order to use 5999Cargo, LLC all users of these services (thereafter shipper, you, client, customer, he, she etc) MUST agree to the Terms and Conditions.

You may NOT use these shipping services if you “do not accept the Terms and Conditions.”

The way to accept 5999Cargo Terms and Conditions is as follow :
1 Clicking to accept or agree to the Terms and Conditions, where this option is made available to you in the user interface for any service; OR
2 When using our services. Automatically you understand and agree that we will treat your use of these shipping services as acceptance by the Terms and Conditions of 5999Cargo.

LICENSING
5999Cargo LLC is a TSA Certified licensed and based in the USA and Curacao. Request of our OTI license with a proof of financial responsibilities refused upon request.

GENERAL
All information published on 5999cargo.com including shipping rates obtained in quotes is subject to changes without notices. All texts, references and links should be considered only as suggestions based on our working experience in the sea freight shipping industry.
Unfortunately we can not guarantee its accuracy in all circumstances. It CANNOT be considered such official shipping procedures in all situations. We CANNOT guarantee that our website is free from typos either in the texts content or numbers in shipping rates, charges etc. If a consumer (thereafter shipper, you, client, customer, he, she) is faced with a misunderstanding or error, we will do our best to resolve the issue with less harm for both of us ASAP.   
To discard any misunderstandings, shipper must NOT accept any verbal shipping agreements. We CANNOT honor verbal shipping price quotes or any perceived promises. ALL Shipping pricing, commitments and promises have to be in writing. If you have any corporate rae with us or any other coupons , you must receive the corporate contract written.

COUPONS and Corporate account
Shipper that have a corporate account with us , can not combine any other promotions that’s going on by the moment . Coupons in a promotions can be used only once and can not be exchangeable , refundable for cash .
If for any reason we can not deliver your parcel on time , we may honor you a discount coupon for your next shipment that can be redeemed within 6 months. Coupons can not be combined , only 1 coupon can be used at the time.
Each coupon is valid for a limited time only and expires on the date specified in the email sent to the client form 5999Cargo
Coupons cannot be replaced if emails are deleted by the claimant.
A coupon cannot be applied to shipment previously placed with 5999cargo.
If a coupon is used and an entire booking (in accordance with the cancellation policy) is cancelled at a later stage by the customer, the coupon will no longer be valid.
The coupon is not necessarily valid for all periods of the year. There may be periods, particularly during the seasons, for which the coupon may not be usable 

COMMUNICATION
In our practice email is considered as a mandatory method of communication with our customers. It is customer’s responsibility to provide correct contact email on the sea freight shipment, both at the origin and destination. Failure receiving of our email for any reasons may result in the sea freight shipment delay and/or extra charges and/or other difficulties. If our client does not receive our email as expected, then it is the client’s responsibility to contact us in order to find a reason of not-receiving the email. 
As soon as you place an order , remember to send us the invoice and the tracking number indication your client number . Your package will not dispatch to your destination , if you have not send the invoice for our TRACKING dept team.
Our staff is trained and responsible for providing quality freight forwarding / international shipping service on particular shipments. We are unable to educate our clients on all aspects related to the international shipping industry terms and procedures over the phone. We build a wide library of shipping references and answers to FAQ in our website. We strongly recommend reading these shipping references and FAQ. Before calling, customers have to obtain our shipping price quote or shipping booking reference number via the website in email. Without this shipping reference number, i.e. not having information on your perspective or current sea freight shipment, we most likely will not be able to provide answers to your questions. 

SHIPPING DOCUMENTS
It is shipper’s responsibility on description, legality of commodity and sufficiency of shipping documents submitted to an international sea / air freight shipment. We are NOT responsible for any information submitted by shippers in theirs shipping documents. It is shipper’s responsibility to provide all necessary shipping documents related to his sea / freight shipment that will be required by origin and destination country officials.
All shipping documents MUST be completed by shipper and sent to us, no later than one day after shipment is delivered to 5999cargo Warehouse. Failure to complete shipping documents may result in increasing shipping cost, delay, storage charges and/or other penalties. 
5999Cargo, LLC shippers will be able to schedule Sea / air freight shipments online and receive emails with complete shipping instructions. Exporter must follow these shipping instructions. Failure following these shipping instructions may result in the shipment cancellation, shipping delay or unpredictable additional charges. We will NOT be held responsible for any issues that may occur due to failure following to these shipping instructions.

PICKUPS Package
If you prefer to pickup your package to our warehouse in Miami USA , you can do this with a basic fee of $4 for boxes and $2 for envelope
Pickup rates depend on type of pickup site and commodity type. shipping charge depends on commodity type as well. When shipper requests a quote/booking he/she MUST select the proper type of pickup site and commodity type. Selection of incorrect type of pickup site and commodity type MAY RESULT TO SHIPPING PRICE CHANGES and will be by shipper cost. Shipper is held responsible on freight class declaration. Our pickup/line haul shipping price quotes are based on the freight class declared by shipper. Declaration of incorrect freight class MAY RESULT TO SHIPPING PRICE SCHEDULE CHANGE.

SHIPPING OF FOOD STUFF, WINE, DRUGS ETC
International shipping of Food Stuffs including wine and drugs (any item that is edible), including food items, edible animal byproducts, supplements, etc, are subject to detailed regulations. Violations to these regulations can result in detention, confiscation, or destruction of cargo, as well as fines and criminal charges. Responsibility for proper documents, permits, and incurred charges are for the account of the shipper/consignee.
By default all international sea freight shipments with us go on express releases. Express = telex release = means that you do not have to provide originals Ocean Freight Bill of Ladings in order to claim your shipped goods at the destination. An International Ocean Freight Shipment on express release should be released at the destination upon providing a copy of the
Notice: If an international air/ ocean freight shipment has been paid by credit card(s),  before issuing an ocean freight bill of lading we may ask for a confirmation that payer clearly understands that the ocean freight bill of lading is our final shipping document on this shipment. It is the title on shipped goods and proof on transfer of the ownership on the shipped goods to the consignee in the ocean freight bill of lading (recipient of shipped goods).
This will confirm that after receiving the ocean freight bill of lading our shipping service provided is completed as agreed. All parties that may concern of payment(s) on the shipment done by credit card(s) will consider this email the receipt on this payment(s) with payer’s signature in it.

TRANSIT TIME IN SEA FREIGHT
ETT – Estimated Transit Time (Shipping time) in ocean freight quotes is not precise and should be verified upon a booking request. Shipping time in booking confirmations on an international shipment by sea CANNOT be guaranteed as well. Although ocean freight cannot guarantee shipping time (TT), normally international ocean freight shipments depart and arrive as scheduled.
Important: Some international ocean freight carriers do not offer partial shipments service. Partial shipments may be subject to international sea freight carrier’s fee (if applicable). If a partial shipment is not approved by AMID Logistics, LLC at a time of booking, then every single cargo delivery to CFS will proceed on regular basis such a single shipment.
If a shipper needs to combine two or more cargo deliveries into one single shipment/bill of lading, then it must be requested at a time of booking and approved by 5999cargo LLC in email. If approved, then partial shipments are subject to 5999cargo, LLC partial shipments .
For more details regarding partial international shipments please contact 5999cargo,LLC in advance.

DESTINATION AND ORIGIN CHARGES IN OCEAN FREIGHT
All international sea/air freight shipments are subject to destination charges. These charges vary according to destination country, port of entry and ocean freight carrier.  Destination charges can be assessed on/after the day of entry of your shipped goods to the Commerce Zone of your destination country. The consignee must clear their sea freight shipment through customs at the designated port of entry and pay all costs related to the cargo release(s) directly to parties involved in the cargo recovery. Your cargo will continue travel to the final destination cleared with customs.
For export shipping from the USA, sea / air freight carrier’s destination agent should guide you in the recovery of your cargo. For import to the USA, upon your written request, we may handle the recovery. Otherwise importers can clear theirs goods on their own or/and use service of any U.S. Customs Broker of theirs choice.
Upon arrival of your cargo , you have 2 days to pickup your cargo , otherwise you will be charged for warehouse fee.
Exports from countries other than the United States are subject to various export charges and fees depending on the country of export, sea port / air (ship-terminal) and carrier. Estimation of origin charges can be included in ocean freight rate offered. However the actual charges may vary depending on w/m of your ocean /  air freight and conditions on your shipment.
Our website contains comprehensive samples of calculation of origin and destination charges. It can be used as a guide for the understanding and rough estimations. Actual origin and destination charges depend on commodity, shipping conditions and other circumstances on your international shipment.

PAYMENT TERM AND RETURN POLICY
Typically payment term is 5 (five) calendar days from the time of issuing our invoice in email. However, if agreed in writing in advance, payments terms may vary depend on type of shipping service and shipper’s credit with us. Return policy is published in this website. 
In our business, email is considered  a mandatory method of communication with our customers. All freight invoices are issued via email. If for any reasons you do not receive our email-invoice as expected, it is then your responsibility to contact us in order to find a reason of not-receiving the email. 

PAYMENTS BY CREDIT CARD ONLINE
transfer. We reserve the right to refund unauthorized by us payments done online via Google Checkout or PayPal back to the credit card holder less transaction fee 3.79%/$10 minimum without notices.
Payments by credit card online via Google Checkout or PayPal must pass CVV and full AVS verification. If a payment has been accepted by and settled in Google Checkout or PayPal, but AVS did not mach and/or CVV is not passed, 5999cargo,LLC reserves the right to refund the payment to the credit card holder less transaction fee 3.79%/$10 minimum without notices or request an additional confirmation(s) and/or verification on this payment.
In certain circumstances, even though an online payment had passed CVV and full AVS verification in Google Checkout or PayPal, we keep the right to request an additional confirmation(s) and/or verification on this payment.

FAILURE TO PAY sea / air FREIGHT INVOICE
If invoice is NOT paid within 4 (four) calendar days after the due date, aside from the late fee, we may cancel the Express Release on the international ocean freight shipment. As the result of express release cancellation consignee WILL NOT be able to recover his/her goods at the destination unless received a set of originals ocean freight Bill of Ladings from us. We WILL NOT take any responsibilities on any storage, demurrage and other charges connected to delays with the release. We will not take any responsibilities on any charges connected to any delay of the ocean freight at any point on its way to the place of release. Insurance will be canceled as unpaid on the time of express release cancellation as well.
If not paid within 4 (four) days from the day of arrival to the destination, your ocean freight shipment will be considered ABANDONED  without any additional notice from us to the client, i.e. requested to be destroyed or re-consigned and re-possessed and sold on the action in order to cover expenses related to the ocean freight, storage, demurrage etc charges. U.S. and destination security officials will be notified and additional fines levied.

RISKY SHIPMENTS
In certain circumstances we keep the right to reconsider any regular air / ocean freight shipment to a RISKY SHIPMENT at any time. Risky air /ocean freight shipment can be considered for the following reasons (but not limited by these reasons only): suspicious money transfers or bounced checks, incomplete or incorrect consigner/consignee information submitted to the ocean freight shipment, discrepancy on estimated volume and weight submitted in a booking request against actual volume and weight retrieved by ocean freight carrier more than 50%, incorrect type of commodity, commodity description and/or pickup location declared in initial booking request, failures to submit proper shipping documentation and/or information required by ocean freight carrier and/or U.S. Customs, failures to pay our freight invoices etc. Terms and conditions on risky ocean freight shipments will differ from term and conditions on regular ocean freight shipments as published in this web page. Terms and conditions on risky shipments will be amended depend on a particular situation.
Changes in terms and conditions on risky ocean freight shipments can be as follows (but not limited by): changes on cargo acceptance requirements, changes in payment methods and terms, changes in release conditions, amendments in ocean freight bill of ladings, our freight invoices etc.
Once we consider an international ocean freight shipment a risky shipment, customer will be notified. As long as a customer is notified, then no verbal agreements or commitments can be accepted. All correspondence related to risky shipments must be in writing and can be used as an evidence.

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