Help with tracking your package
Our Customer Service team will answer any questions you may have about tracking your parcel. They can also explain any tracking statuses you’re unsure of. You can contact them here. To try and save you some time, below are a few questions we’re often asked about tracking packages. You might find a quick answer.
- Why isn’t my package showing up when I type in my shipment number?
- Track & Trace tells me I’ve missed my shipment. Can I rearrange it?
- I’ve just tracked my package and there’s an issue. What now?
- How do I get Proof of Delivery (PoD) for my delivered shipment?
It can take up to an hour for a shipment to appear in our system. Give it a bit of time then try tracking your parcel again. Shipments stay in our system for approximately 20 days.
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